Frequently Asked Questions
Q: Where is your company located?
A : We are located in 3303 Harbor Blvd, Suite C-9/10, Costa Mesa, CA.
Q: Do you supply mixtures for making flavored shaved snow?
A: Currently we do not supply flavor mixtures; however, for your reference, we are happy to provide the recommended mixing ratios.
Q: I’d like to sample your shaved snow products before making a purchase. Is that possible?
A: Certainly! If you reside in or are planning on visiting Southern California, please contact us via email or telephone to schedule a tasting.
Q: Do you provide any sample packs?
A: No, but you’re welcome to purchase any quantity of powdered formula pack to test out our products.
Q: How can a serving of less than 6 oz of shaved snow fill a 20 oz bowl?
A: Shaved snow is very light and airy, so a serving weighing 6 oz can actually make a heap of shaved snow, which can easily fill a 20 to 24 fluid oz serving bowl.
Q: What is the shelf life of the powdered formulas? How about storage?
A: 18 months. Products should be stored in a cool and dry place.
Q: What is the origin of your products? I’m concerned about food safety.
A: All our products are made in Taiwan. At SAC Food Supplies, we believe in quality and affordability. All our powdered formulas are FDA-approved and all our ice shavers are NSF-certified.
Q: I already own a commercial ice shaver. Can I use that to make shaved snow?
A: We do not recommend that you use a regular ice shaver to make shaved snow. To make high-quality shaved snow, the precision of the shaving blade is the key. With a regular machine, the resulting product will be too granular and contain too many ice crystals—therefore unable to produce the soft and smooth texture characteristic of shaved snow.
Q: Does your ice shaver come with a warranty?
A: Yes, our ice shavers come with a one-year limited manufacturer warranty. Please note that the warranty does not cover the replacement of transmission belt, shaving blade, power switch, or other consumable parts. (Replacements are sold separately.) Warranty also does not cover any physical damage, damage caused by improper or abnormal use, or damage to the motor associated with the use of an extension cord.
Q: How do I maintain the ice shaver?
A: Please refer to the user’s manual for routine maintenance and repairs.
Q: What is the shipping cost?
A: Items are shipped via FedEx Ground, and shipping costs are based on actual FedEx charges.
Q: What is your return policy?
A: You may return any unopened item within 15 days from the date of purchase. Before returning any item, please contact us at (714) 261-6389 to obtain a Return Merchandise Authorization (RMA) Number.
Please note we cannot accept any return without a RMA Number. In addition to the RMA Number, please enclose a copy of your invoice so we can issue you a refund upon receiving the returned items.
Merchandise should be returned in its original packaging, and the shipment should be insured with a carrier, preferably UPS or FedEx. We will not be responsible for any damaged or lost items on any returns. Customers must pay for the shipping cost when returning an item, and a 20% restocking fee will be charged for all returned items.